Work — Vector Auto World, a BEACON sample

BEACONBy True Vector

Fictional interactive sample. Vector Auto World isn’t a real business. No sign-in required. Practice stays in this browser — nothing is sent, assigned, or published.

Ask people

Every poll, survey, assessment and question on this account

1 still in draft, not started — not counted in the phases above.

Name	Owner	Who	Privacy	Status	Round	Progress	Timing	Next action	Updated	Actions
Service Advisor Customer Follow-Up Confirm every recent service customer got a satisfaction follow-up call	Renee C.	Service customers	Anonymous	Collecting	R1	62%	Closes in 6 daysAhead of pace	Confirm the next batch of follow-up calls	Oct 27, 2026
BDC Appointment Feedback Learn whether service and sales appointment scheduling feels easy to customers	Lauren H.	Customers	Anonymous	Analyzing	R2	100%	—	Review the round 2 finding	Oct 27, 2026
Parts Counter Customer Experience Learn whether Parts counter and special-order customers feel taken care of at pickup	Tyler B.	Parts counter customers	Anonymous	Analyzing	R1	100%	—	Review the findings	Oct 21, 2026
New Vehicle Delivery Experience Find out whether new-vehicle delivery feels unhurried and well explained	Lucas R.	New vehicle buyers	Anonymous	Draft	—	0%	—	Finish drafting the questions	Oct 25, 2026

Service Advisor Customer Follow-Up
Confirm every recent service customer got a satisfaction follow-up call
CollectingAnonymousR1
62%
Renee C.
Next: Confirm the next batch of follow-up calls
Closes in 6 daysAhead of pace
BDC Appointment Feedback
Learn whether service and sales appointment scheduling feels easy to customers
AnalyzingAnonymousR2
100%
Lauren H.
Next: Review the round 2 finding
—
Parts Counter Customer Experience
Learn whether Parts counter and special-order customers feel taken care of at pickup
AnalyzingAnonymousR1
100%
Tyler B.
Next: Review the findings
—
New Vehicle Delivery Experience
Find out whether new-vehicle delivery feels unhurried and well explained
DraftAnonymous
0%
Lucas R.
Next: Finish drafting the questions
—

Showing 4 of 4 items

Actions

Assigned, tracked, and followed through

Text customers when their special-order part arrives
Source: Parts Counter Customer Experience — Round 1 finding
In progress
Tyler Bishop
Due 11/5/2026Success: Special orders ready when promised above 90%
Call back every service customer from the last two weeks
Source: Service Advisor Customer Follow-Up
In progress
Renee Castillo
Due 10/30/2026Success: Every service visit from the last two weeks called

Follow-up

10 open, 1 overdue

10 open follow-ups

1 overdue