Findings
Published findings
3
Assessment scores
2
Items reported
2
Comparisons
1
Round over round
Published rounds only — never a mix of published and draft data
Ease of scheduling, out of 100 (4.3 and 4.6 of 5)
BDC Appointment Feedback
Findings
Assessment score
Published assessment context
- 92BDC Appointment FeedbackRound 2 · Release ready
- 88Parts Counter Customer ExperienceRound 1 · Release ready
BDC Appointment Feedback
BDC Appointment Feedback — Round 2 finding
Beacon · Published finding
BDC Appointment Feedback — Round 2 finding
BDC Appointment Feedback · Round 2 · Anonymous · 141 responses · published Oct 27, 2026 · 8:45pm UTC by Daniel Mercer
Ease-of-scheduling improved to 4.6 of 5 across 141 responses
Work
- BDC Appointment Feedback
Round
- Round 2
Responses
- 141
Question set
- v1.1
Privacy
- Anonymous
Published
- Oct 27, 2026 · 8:45pm UTC
Published by
- Daniel Mercer
Anonymous — anonymity protected. Responses cannot be traced to an individual, by anyone, including your account owner. Findings are reported only in aggregate across 141 responses.
Ease of scheduling (of 5)
4.60.3up 0.3 from the previous round
Confirmation call received
88%17up 17 from the previous round
Response rate
67%3up 3 from the previous round
Sample summary
Round 2 repeated the round 1 questions after a BDC confirmation-call change made between rounds. The aggregate ease-of-scheduling score rose from 4.3 to 4.6. Anonymous — no individual response is linked to a customer record or named respondent.
What this does and does not show
This is an aggregate comparison across all 141 round 2 responses — it does not break results out by appointment type, and it does not establish that the confirmation-call change caused the movement. Sample evidence of a changed reading, not proof of cause.
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